Posts in category Trends


Trends

PCs Shine Again, but for How Long?

Just when PCs looked to be dying a slow, painful death, they became interesting again. As expected, this week’s news coming from Computex is flush with new PCs and PC technologies, but is it enough to reinvigorate a market that has faced declining sales since 2011? The market peaked at just over 365 million units annually, and fell to 269 million units last year. So, why all the excitement?

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Trends

AI Is Still in Its Formative Years

The convergence of algorithmic advances in multilayer neural networks, the evolution of PC graphics processing units as massively parallel processing accelerators, and the availability of massive data sets fueled by the Internet and widely deployed sensors — big data — has enabled a renaissance in software neural network modeling techniques commonly referred to as “deep learning,” or “DL.”

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Trends

Reasoning in CRM

It gives some measure of the importance we give to AI that I went to two conferences last week and sat through two panel sessions on the subject. At CRM Evolution, I was part of the discussion in a breakfast session. At the Oracle CX show, executives involved in the adaptive intelligent applications product line tried to define the basics in a session for analysts and reporters.

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Trends

Next Downturn Could Have Silver Lining for IoT

Although nearly every research study and industry survey suggests the Internet of Things market is growing rapidly, plenty of companies are holding back from pursuing IoT opportunities, for a variety of reasons. Ironically, the possibility of a long-overdue financial downturn in the next few years could force executives to put aside their apprehensions and finally launch new IoT initiatives.

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Trends

AI Confusion Widespread Among Consumers

Most people think they know what the term “artificial intelligence” means, based on the results of a survey Pegasystems released Tuesday. However, their responses suggested that they probably don’t fully understand how it’s being used today, including in the customer service realm. Researchers polled 6,000 adult consumers in the United States, the UK, the Netherlands, France and Germany.

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Trends

Competition and Regulation Threaten Sharing Economy Markets

Eighty-three percent of U.S. broadband households, or more than 250 million consumers, own and use a smartphone. A recent beneficiary to this mass adoption has been the sharing economy phenomenon, which includes sharing apps such as Uber, Lyft and Airbnb. These business models are augmented by real-time data including location, instant gratification, on-demand pricing, and easy payment options.

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Trends

What Do the Academy Awards, AWS and AI Have in Common?

As the tug of war between humans and machines escalates, we’ve become witnesses on nearly a daily basis to events that suggest there won’t be an ultimate winner or loser in this existential battle for survival and supremacy. Just take two little human mistakes that recently received worldwide attention because of the power of today’s technology to magnify their impacts on a global scale.

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Trends

Wireless, Telecom and Pay TV: The Future Is Coming Into Focus

Wireless, telecom and pay TV — including cable, satellite and Internet services — are all on a growth trajectory, but each company is taking a different path. That means comparing them will be more difficult going forward. In the past, the companies in these sectors in many respects looked the same and offered nearly the same basic services. Looking forward however, things appear very different.

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Trends

Tech Industry Gets Political

In the last decade or so, the tech industry has become increasingly political, which is different from being politicized. If I had to guess, I’d say that for the most part everyone is on the same page. However, many of the largest technology concerns have come to the realization that to protect their outlook, they need representation in Washington in the form of lobbyists.

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Trends

Apple to Jack Up App Prices in UK

Apple on Tuesday alerted its development community that it will be raising prices on apps sold through its App Store in the United Kingdom. Several factors influence App Store price tiers internationally, including currency exchange rates, business practices, taxes, and the cost of doing business, Apple said, noting that the factors vary by region and over time. App Store price increases also are ahead for India and Turkey.

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Trends

Top CRM Blogs of 2016: Countdown, Part 1

In a year when it seemed that CRM continued to blur into other technologies — AI, the IoT, analytics, predictive tools — there was no shortage of things to blog about. However, only a few bloggers really captured what was going on in CRM in 2016 and reflected the evolution of the technology in their own unique ways. Doing that is a great way to land on our list of the 20 Best CRM Blogs.

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Trends

Bitcoin Rides the Uncertainty Wave

The price of bitcoin soared to a new three-year high on Monday, surpassing the $1,000 mark for the first time, in response to economic and geopolitical uncertainty in China following the U.S. presidential election. The price of bitcoin stood at more than $1,025 in late trading on Tuesday, after rising to nearly $1,030. The market cap was $16.49 billion, according to the CoinDesk index.

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Trends

2017: AI’s Coming Out Party

AI will be having a big coming out party in 2017. While there are plenty of opportunities in this space for workers, executives, investors and partners, not every company that uses the term “AI” in its marketing will become a serious winner in the field. As advanced as AI is — and I have seen some technology that would blow your socks off — not every company is created equal.

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Trends

Sales, Marketing Poised for AI Revolution

Artificial intelligence will revolutionize marketing in the next five years, according to a Demandbase survey conducted last month. Eighty percent of the 500 B2B marketers who participated in the online poll, conducted last month by Wakefield Research, said they expected an AI-fueled marketing revolution. However, only 26 percent were very confident they understood how AI was used in marketing.

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Trends

Looking Forward

Traditionally in this year-end piece, I peer into my cloudy crystal ball and forecast the year ahead in CRM. Sometimes I’m close, other times not, but either way, my predictions quickly are forgotten. This year, I’ve decided just to say what I want rather than what realistically might happen. Since my vote has all of the authority of yesterday’s news, it will follow past prognostications.

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Trends

Microsoft Trumpets Stellar Surface Sales

Microsoft announced robust sales of its Surface line ahead of the holiday season.
November was the best month ever for consumer Surface sales, according to Brian Hall, CVP of Microsoft devices marketing. The sudden surge follows this fall’s unveiling of the Surface Studio, the Surface Dial, and the Surface Book with Performance Base, which delivers twice the graphics power as its predecessor.

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Trends

Without Numbers, Cook’s Apple Watch Claims May Be Hollow

Apple drew some pointed questions this week following CEO Tim Cook’s vague response to reports suggesting Apple Watch demand has plummeted. The Apple Watch is on track to set a holiday sales record and post its best quarter ever, Cook said. Sell-through of the watch — that is, units sold to consumers and not just stocked on retailers’ shelves — also is on track to reach a new high, he added.

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Trends

2016: The Year in Review

This year will go down as an important turning point in CRM. For the last decade and a half, we’ve been simultaneously building and destroying CRM — first by linking all of the disparate databases to get that 360-degree view, and then by adding important accessories like social and analytics. At the same time, we’ve been busy tearing down conventional architectures and spinning up the cloud.

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Trends

Signs and Symptoms

It’s been a rough couple of months, and we should talk about something fun and not political, but CRM-centric. I know! Let’s ask how the election influenced CRM. Seriously, there’s a nugget in there to get us thinking about business instead of that other stuff. Come on, it’ll be fun. I am not the only one who saw this, but isn’t it amazing how the pollsters got the election outcome exactly wrong?

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